Welcome to Brightflag
Your client has gone live on Brightflag. Here’s what you need to do to get set up and start billing successfully.
If your client has not yet gone live, please refer to:
Client Go-Live on Brightflag: What to Expect
1. Access Your Account
Access to Brightflag is controlled entirely by your client.
If you did not receive an account activation email:
Contact your client directly
Ask them to add your email address as a user
If your client confirms you have been added:
Ask them to share the correct Brightflag login URL for their account
Follow the steps in: How to Activate Your Brightflag Account
Brightflag Support cannot grant or modify access to a client account.
2. Confirm Matter Access
Once logged in, the first thing to check is whether you have access to the correct matters.
Matters in Brightflag may be:
Created by your client
Requested by you (if enabled)
Created directly by your firm (if enabled by the client)
Before proceeding:
Confirm you can see the relevant matters
Ensure you are logged into the correct client account
If you cannot see a matter:
Confirm with your client that your firm has been granted access
Review: How to Find a Matter
Matter access is controlled by your client.
3. Submit Timekeeper Rates (For Hourly Billing)
If you submit hourly fee invoices, you must upload timekeeper rates before invoicing.
Important:
Timekeeper rates must be approved by your client
Invoices with unapproved timekeepers may be rejected
After submitting timekeeper rates:
Notify your client that approval is required
Wait until rates are approved before submitting invoices
Brightflag cannot approve timekeepers on behalf of your client.
Refer to: How to Submit Timekeeper Rates
4. Submit Invoices
Once:
You have matter access
Your timekeeper rates are approved (if applicable)
You can begin submitting invoices.
Brightflag supports:
LEDES (98B / 98BI V2)
PDF invoices
Some clients may:
Require LEDES only
Require PDF only
Require a specific LEDES format
Require both LEDES and a PDF attachment
Always confirm your client’s invoicing requirements.
Refer to:
You can submit:
Hourly fee invoices
Fixed fee invoices
A full Invoicing section is available in the Brightflag Help Center.
Billing Guidelines
It is strongly recommended that you request a copy of your client’s billing guidelines.
Brightflag compares submitted invoices against your client’s configured billing rules.
Depending on your client’s setup:
Invoices may be automatically rejected
Invoices may be flagged for manual review
Billing guidelines and enforcement are controlled entirely by your client.
Brightflag Support cannot modify or provide billing guidelines.
5. Invoice Approval & Payment
Invoices are not paid within Brightflag.
When an invoice is approved:
It is exported from Brightflag
It is sent to your client’s Accounts Payable system
If you have questions about payment status, contact your client directly.
Brightflag Support does not have visibility into payment processing.
6. Submit Accruals (If Required)
Some clients require monthly accrual submissions.
If applicable, you can submit accruals:
Individually
In bulk
Refer to the Accruals section in the Brightflag Help Center for step-by-step guidance.
Accrual requirements are set by your client.
7. Brightflag Help & Support
We recommend using the Brightflag Help Center as your first resource. It contains detailed guides for:
Matters
Timekeepers
Invoicing
Accruals
Account setup
If you still need assistance, contact Brightflag Support.
When submitting a request, please include:
Your firm name
The client name you are billing
A clear description of the issue
Providing complete details allows us to resolve your issue as quickly and effectively as possible.
Quick Setup Checklist
After your client goes live:
Confirm access
Check matter visibility
Upload timekeeper rates (if hourly billing)
Request billing guidelines
Submit invoices
Submit accruals (if required)
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