When your client goes live on Brightflag, access to their account is fully managed by them.

This guide explains what happens before go live, what to expect on go-live day, and what to do next.

Before Go Live

You will only be able to access your client’s Brightflag account once their official go-live date has passed.

If you are unsure of the go-live date, confirm it directly with your client.

How Access Is Set Up

Before go live, your client will typically:

1. Request a list of users from your firm

2. Add the provided names and email addresses to their Brightflag account

If your client has not requested a user list, you should proactively reach out and provide:

• The names of users who need access

• Their email addresses

Access must be configured by the client.

Brightflag Support cannot grant access to a client account.

Welcome Email

On go-live day, each approved user will receive a “Welcome to Brightflag” email with activation instructions.

If you do not receive this email:

• Do not worry

• Simply contact your client and ask to be added

Your client can add you at any time.

Shared accounts are not permitted. Each user must have their own individual login.

After Go Live

Once access is activated:

1. Log in to Brightflag

2. Review your client’s billing guidelines

3. Confirm access to relevant matters

4. Begin submitting invoices (and timekeeper rates, if required)

You can find step-by-step guidance for all of these actions in the Brightflag Help Center.

Key Reminders

• Access is controlled entirely by your client

• You cannot log in before go live

• Brightflag Support cannot grant or modify access

• If unsure, your client is your first point of contact