š« No. Once an invoice is uploaded, it cannot be edited or changed by a vendor.
What to Do If Information Is Incorrect
If you entered incorrect details (for example, the invoice number or billing information):
Contact your client and request that they reject the invoice
Once rejected, reupload the invoice with the correct information
š Important
Only the client can reject an invoice
Brightflag Support cannot reject invoices on your behalf
Allowed Exceptions (Read Carefully)
The scenarios below are exceptions to the standard rule. Each one has a different resolution path.
š Invoice Uploaded to the Wrong Customer
The invoice must be deleted by Brightflag Support
ā”ļø See: Invoice Uploaded to the Wrong Customer
š Invoice Submitted to the Wrong Matter
Vendors cannot change the matter
The client can edit the matter the invoice is linked to
ā”ļø See: Invoice Submitted to the Wrong Matter
š Missing Attachment
Attachments can be added after the invoice is uploaded
No rejection is required
ā”ļø See: How to Add an Attachment to a Submitted Invoice
Key Takeaway
Uploaded invoices cannot be edited.
Changes require client rejection, except in the specific cases listed above.