PDF Upload Error: Invoice Uploaded to the Wrong Customer

If you accidentally uploaded an invoice to the wrong customer, this issue cannot be fixed by rejecting or editing the invoice.

🚨 What to Know

• Invoices uploaded to the wrong customer must be deleted

• Vendors cannot delete invoices

• Clients cannot fix this

• Brightflag Support must delete the invoice

✅ What to Do

1. Contact Brightflag Vendor Support

2. Provide the following details:

   • Invoice number

   • Customer name the invoice was uploaded to

   • Correct customer name

   • Confirmation that the invoice was uploaded to the incorrect customer

Brightflag Support will delete the invoice so it can be submitted again to the correct customer.