If you accidentally uploaded an invoice to the wrong customer, this issue cannot be fixed by rejecting or editing the invoice.
đ¨ What to Know
Invoices uploaded to the wrong customer must be deleted
Vendors cannot delete invoices
Clients cannot fix this
Brightflag Support must delete the invoice
â What to Do
Contact Brightflag Vendor Support
Provide the following details:
Invoice number
Customer name the invoice was uploaded to
Correct customer name
Confirmation that the invoice was uploaded to the incorrect customer
Brightflag Support will delete the invoice so it can be submitted again to the correct customer.