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I Already Use Brightflag - How Do I Log In for a New Client?

Quick answer

If you already use Brightflag and are added to a new client, what you do next depends on which Brightflag login link that client uses.

You will either:

  • Log in and switch clients, or

  • Activate your account on a new login link

Step 1: Confirm which Brightflag login link your new client uses

Ask your client:

Which Brightflag login link do you use?

Vendors should only use one of these:

👉 Each login link is separate.
The link you use depends on where your client stores their data, not your firm.

What to do next

If your new client uses a login link you already use

  • Log in with your existing email and password

  • Switch to the new client inside Brightflag

👉 See: How Do I Switch Between Clients in Brightflag?

If your new client uses a login link you have not used before

  • Activate your account on this new login link

  • Set a new password for that link

👉 See: How Do I Activate My Brightflag Account for the First Time?

⚠️ You may have different passwords for different Brightflag login links.

Important things to know

  • You do not need a new account if the login link is the same

  • Using the wrong login link makes the client look missing

  • Activation is required per login link, not per user

If you still can’t see the new client

This usually means:

  • You were not added yet, or

  • You’re logged in to the wrong login link

👉 Fastest fix: confirm with your client’s Brightflag Admin that:

  • You were added as a user

  • The correct email address was used

  • You’re using the correct login link

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