How Do I Switch Between Clients in Brightflag?

How to switch clients (follow all 4 steps)

Step 1: Log in

Log in using the Brightflag login link your client confirmed.

Step 2: Open your profile menu

Click your name in the top-right corner.

Step 3: 🚨 CRITICAL STEP 

Click directly on the current client name.

• Clicking around the name won’t work

• Clicking your name again won’t work

• You must click the client name itself

✅ A list of clients, firms, and offices will appear.

Step 4: Select the correct client

• Choose the client from the drop-down menu

• Click OK to switch

If the client list does NOT appear

Step 3 was not completed correctly.

👉 Go back and click the current client name.

If you still don’t see your client

This usually means:

• You’re logged in to the wrong login link

• You weren’t added as a user

• Your access was removed or disabled

Remember

• Logging in does not switch clients

• Switching is not automatic

• No client list = no switch