Why Was My Invoice Rejected in Brightflag?

Short Answer

Invoices in Brightflag are rejected for one of three reasons. Review the options below to identify which type of rejection applies to your invoice. 

1️⃣ PDF Submission Error Scan Rejection

When an invoice is submitted in PDF format, Brightflag performs automated validation checks. If the data entered during submission does not match the information on the PDF, the invoice may be rejected automatically.

Examples include: Tax amount entered in Brightflag does not match the tax shown on the invoice PDF. 

2️⃣ Manually Rejected by the Client

Once an invoice passes PDF submission checks, it is sent to the client for review. The client may still choose to reject or adjust the invoice based on their billing guidelines or review decisions.

📌 Brightflag does not control or influence manual client rejections.

3️⃣ Rejected by Auto-Review / Auto-Reject Rules

Some clients configure billing rules that automatically reject invoices when specific conditions are breached. These rules are enforced during invoice review without manual intervention.

📌 Auto-Reject rules are defined and controlled by the client.

➡️ Read more: Understanding Auto-Reject in Brightflag

Where to Find Rejection Details

To confirm your invoice status and view rejection or adjustment details:

➡️ How to check your invoice rejection status, reason, and next steps

What to Do Next

🔍 Step 1: Review the Rejection

📘 Step 2: Compare Against Client Billing Guidelines

✏️ Step 3: Correct and Resubmit the Invoice 

Important Notes

⚠️ Brightflag cannot override invoice rejections.

📌 For all rejection questions, appeals, or clarification, you must contact your client directly.