Invoice Rejection: Why Was My Invoice Rejected in Brightflag?

📌 Invoices submitted through Brightflag can be approved or rejected based on client review or automated checks.

1. Automatic Rejections (PDF Scan Errors)

Brightflag’s AI automatically rejects invoices if there are formatting or data mismatches:

🔴 Gross Total Mismatch – The total on the PDF does not match the submission.
🔴 Currency Mismatch – The currency on the PDF differs from the submitted details.
🔴 Multiple Currencies – Different currencies appear in the same invoice.
🔴 Incorrect Fee Type – Hourly fees were mistakenly submitted as fixed fees.

💡 Solution: Use LEDES format for greater accuracy and fewer rejections.

2. Client Rejections (Billing Decisions)

💡 If your invoice was rejected manually by your client, check:
📌 The Rejection Note by going to Menu > Invoices > View Invoices

📌 The invoice spreadsheet (if provided).
📌 Your client’s billing guidelines for submission requirements.

🔹 Solution: Contact your client directly for clarification on the rejection.

3. Auto-Review Rejections

Some clients use automated rules to process invoices. Based on these rules, invoices may:
✅ Be automatically approved if they meet the criteria.
❌ Be automatically rejected if they violate billing rules.

🔹 Solution: Review your client’s billing guidelines to prevent auto-rejections.

How to Prevent Invoice Rejections

✔ Double-check invoice details before submission.
✔ Use LEDES format to minimize formatting errors.
✔ Follow your client’s billing guidelines to ensure compliance.

Troubleshooting & Next Steps

🔎 Step 1: Review the Rejection Email

📌 Step 2: Compare Against Client Billing Guidelines

📤 Step 3: Correct & Resubmit the Invoice

Need More Help?

📌 Brightflag does NOT approve or reject invoices - your client does.
✔ For further clarification, contact your client directly.
💡 Tip: Reviewing your client’s billing guidelines can help speed up resolutions.