How to Check Your Invoice Rejection Status, Reason, and Next Steps

Short Answer

This article explains how to confirm whether an invoice was rejected, where to find the rejection or adjustment details, and who to contact next. It does not explain why an invoice was rejected.

Step 1: Check the Invoice Status

1. Go to Menu > Invoices > View Invoices.

2. Use the search or filters to locate the relevant invoice.

3. Check the Status column:

   • If the invoice was rejected, the status will show Rejected.

📧 Email Notification
The user who submitted the invoice will also receive an email notification if the invoice is rejected.

Step 2: View the Rejection or Adjustment Reason

High-Level Rejection Notes

• If the invoice was rejected by the client, a Rejection Note may appear beside the invoice status.

• This note contains any comments the client chose to include.

Detailed Rejection Notes 

1. Click Actions next to the invoice.

2. Select Download Invoice.

3. Open the downloaded file and navigate to the Detail lines Excel sheet.

Here, you can view:

• Rejection reasons

• Line-item adjustments

Step 3: Understand Who to Contact

• Contact your client administrator or client contact for:

  • Rejection explanations

  • Appeals

  • Billing guideline clarification

Important Notes

⚠️ Brightflag cannot change or override invoice rejections in the platform.
📌 To dispute a rejection or adjustment, you must contact your client directly.