Understanding the Auto-Reject Feature on Brightflag

Short Answer

Auto-Reject is a client-configured feature that automatically rejects invoices when specific billing guidelines are breached.
All Auto-Reject rules and decisions are fully controlled by the client.

Clients can see auto-rejected invoices directly in their Brightflag system.
Vendors only see rejection details after receiving an email notification and logging into the Vendor Portal.

What Is Auto-Reject?

Auto-Reject is triggered by billing rules defined by your client and applied during invoice review.

It is designed to:

• Automatically reject invoices with clear billing guideline violations

• Reduce manual review for the client

• Ensure consistent enforcement of billing rules

The process runs behind the scenes when an invoice is submitted.

What Happens When an Invoice Is Auto-Rejected?

When an invoice fails a client billing rule, the following occurs automatically:

For Vendors 👤

• You receive an email notification confirming the rejection

• The rejection reason is included in the email

• The invoice status updates to Rejected in the Vendor Portal

You will only see rejection details once:

• You receive the email notification and

• You log into Brightflag as a vendor user

For Clients 🏢

• The auto-rejected invoice appears in the client interface

• Clients can:

  • View the rejection reason

  • Track rejected invoices in dashboards and reports

  • Use the data for audit and oversight purposes

📌 Important distinction
Auto-rejected invoices are always visible to clients in their Brightflag system.
Vendors do not see rejection details until they are notified and log in.

What Vendors Can and Cannot Do

✅ Vendors Can

• Review the rejection reason in Brightflag

• Contact the client for clarification or guidance

• Correct the issue identified in the rejection

• Resubmit a corrected version of the invoice

❌ Vendors Cannot

• Disable Auto-Reject rules

• Override client-configured billing guidelines

• Appeal Auto-Reject decisions through Brightflag Support

• Modify or fix a rejected invoice directly without submitting a new version

⚠️ Please Note

Brightflag Support cannot change or reverse Auto-Reject decisions.
All billing rules and outcomes are owned and managed by your client.

If you believe an invoice was rejected incorrectly, your next step is to contact the client directly.