Matters in Brightflag are owned and controlled by your client. What you can do as a vendor depends entirely on the settings your client has enabled.
Before trying to add or edit a Matter, it’s important to understand which of the following options applies to your account.
🔄 How Matters Are Added in Brightflag
There are three possible scenarios:
What You See in Brightflag | What It Means | What You Should Do |
Add Matter button | Your client allows vendors to create Matters | You can create the Matter directly |
Request Matter button | Your client requires approval | Submit a Matter request for approval |
No Add or Request option | Matter creation is restricted | Contact your client to create and share the Matter |
🚫 Brightflag Support cannot create or request Matters on your behalf.
📌 Important Things to Know
Matter availability and permissions differ by client
Not all vendors can create or request Matters
Access to one client does not guarantee the same access to another
👉 Use the links below to follow the correct path: