If your firm has officially changed its legal name (and this is not due to a merger), you must contact Brightflag Support to request an update.

Step 1: Contact Brightflag Support

Submit a request and include:

• Your firm's old name

• The new official legal name

• Formal documentation confirming the legal name change
  (e.g., registration certificate or official filing)

• A list of all Brightflag clients you work with

Documentation is required before any update can be made.

Step 2: Brightflag Updates the Legal Name

Once approved:

• Brightflag will update your firm’s official legal name in the system

• You must notify each client.

However, this does not automatically change the name you see within each client’s account (see Custom Vendor Names below).

Important: Custom Vendor Names

Clients can assign a Custom Vendor Name to your firm.

This is the name that typically appears on your account. 

Custom Vendor Names:

• Are configured at the individual client level

• Override your official legal name for display purposes

• Cannot be edited by Brightflag Support

Even if Brightflag updates your official legal name, each client must manually update your Custom Vendor Name in their account.

Step 3: Contact Each Client Directly

You should contact each client and request that they update your Custom Vendor Name within their Brightflag settings.

Summary

• Legal name changes require documentation and must be requested through Brightflag Support

• Custom Vendor Names are controlled by each client

• Clients must update their Custom Vendor Name settings separately

• Brightflag cannot change Custom Vendor Names on a client’s behalf

If your situation involves a merger rather than a name change, refer to the separate merger guidance.