I’m Logged In but I Can’t See My Client

Quick answer

If you’re logged in but can’t see your client, it’s usually because:

• You need to switch clients

• You’re using the wrong login link

• You haven’t been added as a user

Step 1: Try switching clients

If you use Brightflag for another client, your client may be hidden in a different view.

👉 Follow: How Do I Switch Between Clients in Brightflag?

⚠️ Most issues happen because the client list was never opened.

Step 2: Confirm the login link

If you’re logged in to the wrong Brightflag login link, the client won’t appear.

Make sure you are using the same login link your client uses:

• https://app.brightflag.com/login

• https://enterprise.brightflag.com/login

• https://aus.brightflag.com/login

If you’re unsure, ask your client which of these links is correct.

Step 3: Confirm your access

If the above steps don’t help, confirm that:

• Your client added you as a vendor user

• The correct email address was used

If you still can’t see the client

👉 Contact your client’s Brightflag Admin to confirm your access.

Before contacting Brightflag Support

Please confirm that:

• ✅ You tried switching clients

• ✅ You checked the login link

• ✅ Your client confirmed you were added

⚠️ Brightflag Support cannot add users or grant access.