Important: Brightflag cannot merge vendor accounts. A new account must be created for your merged firm.
Step 1: Contact Each Client
Your firm does not have one global Brightflag account — each client manages your firm separately.
Ask each client to:
Disable the old firm account
Create a new vendor profile for your merged firm
Add the users who need access
Step 2: Set Up the New Account
Once your client creates the new account:
Submit all post-merger timekeepers for approval
Ask your client to grant the new firm access to active matters
The old firm account will be disabled.
Brightflag Support cannot complete this process for you — your client must handle it.