Invoice Rejected: Invoice Was Not a Fixed Fee

Short Answer

This rejection means the invoice was submitted as a Fixed Fee in Brightflag, but Brightflag’s invoice review identified hourly billing details (such as hours or rates) on the invoice. Fixed fee invoices must not include hourly breakdowns.

What This Means

When uploading an invoice in Brightflag, you are required to select a Fee Type:

• Hourly Fee, or

• Fixed Fee

If Fixed Fee is selected, Brightflag expects the invoice to reflect a single agreed fee, without hourly detail.

This rejection occurs when:

• The invoice was submitted as a Fixed Fee, and

• The invoice PDF includes hourly information, such as:

  • Hours worked

  • Hourly rates

  • Time-entry breakdowns

Because the invoice content indicates hourly billing, Brightflag’s AI determines that the invoice does not match a fixed fee structure and rejects it.

What to Do Next

Choose the option that matches how the invoice should be billed:

✅ If the invoice is meant to be Hourly

• Reupload the invoice

• Select Hourly Fee during invoice submission

✅ If the invoice is meant to be Fixed Fee

• Remove all hourly details from the invoice PDF

• Ensure the invoice reflects a single fixed amount

• Reupload the invoice and select Fixed Fee

Important Notes

• Brightflag does not decide whether an invoice should be hourly or fixed fee — this is determined by how the invoice is submitted and how it is structured

• Fixed fee invoices should not include hours or rates

• If you are unsure which fee type applies, contact your client before resubmitting