No Matters Appear When I Click the Matter Dropdown During PDF Upload

Use this guide if you are uploading a PDF invoice and the Matter dropdown opens but shows no options.

This happens at the first step of PDF invoice upload, when you are asked to select a Matter.

❓ What Does This Mean?

If the Matter dropdown opens but no Matters appear, it means there are no Matters available for you to select.

This is not a system error.

✔️ What to Do Next

Follow the steps in the guide below to understand why the Matter isn’t available and how to find it:

👉 I Can’t Find or Select a Matter in Brightflag

That article explains:

• Being logged into the wrong client or office

• The Matter not being shared with you

• The Matter not being created yet

• The Matter being closed

• When your client or Firm Admin needs to take action

🚨 Important Notes

• Brightflag Support cannot:

  • Add Matters to the dropdown

  • Share Matters with vendors

  • Create or reopen Matters