Why Was My Invoice Approved With a Reduced Amount? (Adjust and Approve)

Vendors may sometimes see that an invoice was approved for less than the amount submitted. This happens when a client uses Adjust and Approve.

✅ What Is Adjust and Approve?

Adjust and Approve allows clients to:

• Reduce an invoice amount, and

• Approve the invoice without sending it back to the vendor

This means:

• The invoice continues through the client’s workflow

• No resubmission is required

• Vendors do not need to take any action

⚠️ Why Adjustments Happen

Adjustments are applied when the invoice triggers a billing guideline flag, such as:

• Late invoice submission

• Prohibited or noncompliant expenses

• Incorrect rates

• Block-billed time

• Incorrect timekeeper roles

These rules are:

• Fully configured by the client

• Applied automatically or manually based on the client’s setup

📌 What Vendors Need to Do

✔ Nothing, if the invoice is approved

If you have questions about an adjustment:

• Contact your client directly for clarification

Vendors cannot override or remove adjustments in Brightflag.

❗ Important Clarifications

• Brightflag does not decide when invoices are reduced

🔍 How to Review Adjustments (for both, LEDES & PDF invoices)

1. Go to Menu > Invoices > View Invoices.

2. Use the search or filters to locate the relevant invoice.

3. Click Actions next to the invoice.

4. Select Download Invoice.

5. Open the downloaded file and navigate to the Detail lines Excel sheet.