Quick answer
If you didn’t receive the password reset email, it’s usually blocked, or your account hasn’t been added yet.
Check these in order
| Step | What to check |
|---|---|
| 1️⃣ | Check spam / junk folders |
| 2️⃣ | Confirm your client or firm admin added you as a user |
| 3️⃣ | Confirm the correct email address was used |
| 4️⃣ | Ask IT to allow emails from noreply@brightflag.com and invoices@brightflag.com |
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