Why Shared Vendor Accounts Are Not Supported on Brightflag

Quick answer

Brightflag vendor accounts are for individual users only.
Shared logins are not supported and can cause access issues, lost work, and security risks.

What happens if multiple people share one account

Using one login for more than one person can cause:

• ⚠️ Silent logouts if someone else signs in

• ⚠️ Work not saving (invoices, matters, accruals)

• ⚠️ No audit trail showing who did what

• ⚠️ Client data security risks

Why Brightflag requires individual accounts

Each Brightflag client requires:

• User-level audit trails

• Secure, traceable access

• Compliance with internal security policies

Many clients require vendors to use individual accounts.

Shared accounts break these controls.

What to do instead

Every person at your firm should have their own Brightflag account.

• Vendor Admins or Office Admins can add users

• Each user gets their own login and permissions

Important

Brightflag Support cannot approve or support shared vendor accounts.