How to Disable Brightflag Access & Stop Receiving Emails

If you no longer require access to Brightflag, your access must be removed by either your client or your firm’s Vendor Admin.

Brightflag Support cannot remove users or firms from the system.

1️⃣ Firm-Level Removal (Entire Firm Access Removed)

If your firm no longer works with a client, the client must disable your firm.

Contact your client and request that they:

• Remove your firm from all matters

• Disable all users associated with your firm

Once completed, your firm will:

• Lose access to Brightflag

• Stop receiving Brightflag email notifications

2️⃣ User-Level Removal (Individual User Access Removed)

If only one person needs access removed, your firm’s Vendor Admin must disable that user.

Contact your Vendor Admin and request that they:

• Downgrade your access to a Standard User

• Disable your Brightflag user account

• Remove you from any active matters

Once disabled, you will:

• No longer be able to log in

• Stop receiving Brightflag notifications

Still Receiving Emails?

If you continue receiving emails after access was supposedly removed:

• Confirm with your client or Vendor Admin that your account has been fully disabled

• If necessary, contact Brightflag Support to verify your access status

🚨 Brightflag cannot independently remove users or firms. Access changes must be completed by the client or your firm’s Vendor Admin.