Request to Upgrade my Access to Vendor Admin

If you need Vendor Admin access for your Brightflag account and no Vendor Admin is currently assigned to your law firm, please contact your client directly. Only existing Vendor Admins within your firm or your client’s organization can assign this access. Otherwise, you need to request this change directly from your client.

Brightflag Support is unable to adjust Vendor Admin permissions.

Troubleshooting Missing Vendor Admin Access

If you cannot see the option to assign or change Vendor Admin access, this may be due to specific settings or permissions. Follow the troubleshooting steps below to understand and resolve the issue.

Possible Causes for Missing Access

• Permissions Restriction: Only designated Vendor Admins within your organization can assign Vendor Admin access.
• Client-Specific Settings: Not all clients enable the option to appoint vendor admins or permit existing admins to assign additional admin access.

Solution Steps

1. Verify Admin Permissions

Ensure you have Vendor Admin rights in your organization. Only Vendor Admins can assign or modify admin permissions for other users.

2. Check Client Settings

Confirm with your client’s Brightflag Admin if their organization allows admin assignments, as some clients restrict this feature.

🛈 Note: Brightflag Support is unable to grant or remove Vendor Admin access for your client’s data.

3. Contact Brightflag Support (if additional help is needed)

• Request Client Contact Information: If you need help reaching your client’s Brightflag Admin, submit a request via the Vendor Help Center to Brightflag Support. We’ll provide the relevant contact details for your client’s admin.

⚠️ Important: Brightflag Support cannot adjust admin access permissions but can assist in contacting your client’s Brightflag Admin.