PDF Validation Error

If your invoice has been rejected due to a PDF Validation Error, follow the steps outlined below to troubleshoot and resolve the issue. While Brightflag supports PDF submissions, using LEDES files improves accuracy, minimizes errors, and accelerates the approval process.

Rejection Details

• Rejection Reason: Auto Rejection
• Rejection Type: PDF Validation Error
• Rejection Description:
  The following information on your submitted PDF invoice failed validation checks:
  • Field: {Field Name}
  • Expected Value: {Expected Value}
  • PDF Value: {Actual Value}

Common Issues

Ensure your PDF invoice meets Brightflag's formatting requirements. Common issues include:

• Entity Listed Over Multiple Lines:
  The entity name must appear on a single line, even if it's lengthy.

  Note: This may require changes to your invoicing software to comply with Brightflag’s guidelines.

Why is Correct Formatting Important?

Brightflag’s AI extracts data from PDF invoices to process them. For the extraction to work properly, invoices must follow globally recognized PDF submission standards. Brightflag adheres to these standards to ensure accurate and efficient invoice processing.

Can Brightflag Make an Exception?

Important: Brightflag cannot make exceptions for PDF validation errors. All invoices must adhere to the required standards.

Troubleshooting Steps

If you cannot adjust your invoice software, consider the following options:

1. Mainstream Invoice Software Support

With over 15,000+ law firms globally using Brightflag, most mainstream invoicing software providers offer customization options to fit your needs.

Tip: Contact your software provider for help with making the necessary format adjustments.

2. Software Customization by Your Firm

If you’re experiencing difficulties in adjusting your invoicing software, the issue may stem from firm-specific customizations. By default, all major invoice software is compatible with Brightflag.

Warning: Customizations made by your firm may disrupt the standard format required by Brightflag.

Common Vendor Feedback

Some vendors have raised concerns about adapting their software to meet Brightflag’s requirements. However, we have consistently found that:

• All mainstream invoice software allows for customization.
• Issues often arise when firms alter the default settings, making their invoices non-compliant.
• Brightflag’s submission requirements follow globally recognized PDF standards, not specific or unique conditions.

Important: In all cases, these issues were resolved by making adjustments through the invoicing software provider. We recommend working with your provider to update your software accordingly.

Example of Correct Formatting

Ensure the entity name is listed on a single line, as demonstrated in the example below:
{Insert Screenshot Here}

Need More Help?

For additional information on PDF submission standards, refer to our Invoice Submission Guidelines. If you need further assistance, consult your software provider