Vendor Admins Can Create New Vendor Admins

From September 2024, Vendor Admins now have the ability to create new Vendor Admins, making it easier for vendors to manage their own users. This update reduces the need to contact clients to manage Vendor Admin access.

What Can Vendor Admins Do?

Vendor Admins can manage other Vendor Admins, including the ability to:

• Upgrade other users to Vendor Admin
• Remove the Vendor Admin role from other Vendor Admins
• Disable other Vendor Admins
• Edit user information for other Vendor Admins

Note: Vendor Admins will not be able to disable or remove the Vendor Admin role from themselves.

Client Control Over Vendor Admins

This feature is controlled directly by the client. When disabled, Vendor Admin information will still be visible to users, but the functionality will be disabled.

Tip: Clients can enable or disable this feature based on their needs.

Office Admins' Role

Office Admins have limited visibility over Vendor Admins. They can see the Vendor Admin status of users within their office but will not have access to any additional management options.

Troubleshooting Common Issues

I Can’t Create or Upgrade a Vendor Admin

• Check with your client to ensure the feature is enabled. If it’s turned off, the option will be visible for you but not available for use.
• Verify that you are a current Vendor Admin with the correct permissions.

I Can’t Edit or Remove My Own Vendor Admin Status

• Vendor Admins cannot modify their own admin status. Please reach out to another Vendor Admin or your client if changes are needed.