I need to reject/delete an invoice

Once an invoice is submitted into Brightflag, the data becomes the property of the client. Any actions or changes must be initiated or approved by the client Admin.

Common Questions

1. I have submitted my invoice, but I realize it's incorrect.

Answer:
Typically, your matter lead will review the invoice. If they're not available, we can provide you with a contact for the client admin.

2. I have submitted my invoice to the wrong customer.

Answer:

• Immediate Action: Please raise a support ticket as soon as you realize this issue.
• Why This Matters: The system may not catch all errors due to the varied nature of client businesses and entity names.
• Support Response:
  • Support will arrange for the invoice's deletion as soon as they're notified.
  • This will allow you to resubmit it to the correct client.

Notes:

• Tip: Always double-check the recipient before submitting invoices to avoid confusion.