How to Reject / Delete / Recall an Invoice in Brightflag

Once an invoice is submitted into Brightflag, the data becomes the property of the client. Any actions or changes must be initiated or approved by the client Admin.

Common Questions About Submitted Invoices

1. I submitted an incorrect invoice. What should I do?

Review Process:
Once submitted, invoices are typically reviewed by your matter lead. If they’re unavailable, please reach out to support to get the contact information for the client admin.

Note: Only client admins have the authority to approve or initiate actions on invoices.

2. I submitted my invoice to the wrong customer. What steps should I take?

Immediate Action

⚠️ Please raise a support ticket as soon as possible if you notice this issue.

Why This Matters

Brightflag’s system may not automatically detect errors in invoice submissions due to the varied nature of client businesses and entity names.

Support Response

• Invoice Deletion: Support will facilitate the deletion of the incorrectly submitted invoice once notified.
• Resubmission: This allows you to resubmit the invoice to the correct client.

Tip: 📝 Double-check the recipient details before submitting invoices to avoid potential issues or delays.