Overview of the Issue
The error message:
BF101 - "Invalid file extension."
This error occurs when the file you're attempting to upload has an unsupported or incorrect file extension. The system only accepts certain file extensions.
Allowed File Extensions:
- doc
- xls
- xlsx
- docx
- jpeg
- jpg
- png
- txt
- xml
- msg
- ppt
- pptx
- eml
- tif
- tiff
If your file does not have one of these extensions, it will be rejected by the system.
Troubleshooting the Issue
Step 1: Check the File Extension
- Confirm that your file has one of the allowed extensions listed above.
- Files with other extensions will trigger this error.
Tip: To verify the file extension, check the file properties or rename the file with the appropriate extension if necessary.
How to Fix
Step 1: Change the File Extension
- If your file has an unsupported extension, save or convert the file to a format that matches one of the allowed extensions (e.g., .pdf, .xlsx, .docx).
Step 2: Re-upload the File with the Correct Extension
- After changing the file extension to a valid one, re-upload the file to the system.
Error BF111 - No Invoices Uploaded
Note: Resolving BF101 typically resolves BF111 as well.
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