Overview of the Issue
Issue:
You are trying to upload a file but see this error message:
📌 BF104 - "Insecure content."
This means the file has something in it that Brightflag does not accept, such as symbols or coding elements that aren’t supported.
🔹 Why Is This Happening?
The system may block your file if it contains:
❌ Code-like symbols, such as <html>, <data>, or { }.
❌ Unusual characters that Brightflag does not recognize.
❌ Formatting issues that make the system think the file is unsafe.
🔹 How to Fix BF104 - "Insecure Content"
Step 1: Check Your File for Problematic Content
✔ Open the file using a basic program like Notepad (Windows) or TextEdit (Mac).
✔ Look for any symbols like <, >, {, or }. These are often found in coding languages and should not be in your invoice file.
✔ Delete any strange-looking text or symbols and save the file again.
💡 Tip: To quickly find these characters, press Ctrl + F (Windows) or Cmd + F (Mac) and type <, >, {, or } in the search bar.
Step 2: Try Uploading the File Again
✔ Once you have removed any extra symbols or code-like text, upload the file again.
✔ The system should now accept the file without showing the BF104 error.
🔹 What If You Also See BF111 - "No Invoices Uploaded"?
📌 Good news! Fixing BF104 usually fixes BF111 as well. If your invoice won’t upload, double-check your file for extra symbols, correct it, and try again.
🔹 Need Help?
If you’ve tried these steps and can't find any insecure content - contact Brightflag Vendor Support for help.
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