How to Disable/Remove/Delete a User in Brightflag

Ciara Clooney
Ciara Clooney
  • Updated

🔒 Disabling a User in Brightflag

📌 Note: If a user leaves your company, is no longer involved in Brightflag, or was added in error (e.g., with the wrong email address), you should disable their account.

User accounts cannot be deleted from Brightflag. Brightflag Support also cannot remove or modify user permissions.


✅ Why Disable Instead of Delete?

Disabling a user:

  • Immediately revokes their access to Brightflag

  • Keeps the user record visible for audit and admin purposes

  • Is functionally the same as deleting, but safer and more transparent

⚠️ Important: Even if a user was added in error and never activated, you should still disable their account — deletion is not supported.


🧭 Steps to Disable a User

1️⃣ Go to Menu > My Firm
2️⃣ Scroll to the bottom of the page
3️⃣ Locate the user you want to disable
4️⃣ Check the box under the Disabled column next to their account

💡 Tip: If you don’t see the “Disabled” checkbox, make sure you have the appropriate admin permissions within your firm’s Brightflag account.


📸 Example Screenshot


Above: Check the Disabled box to revoke a user's access.


🔁 Working Across Multiple Servers?

🖥️ If your firm operates across multiple servers, you must repeat the disable step on each server individually to ensure access is fully restricted.


✉️ Added a User with the Wrong Email?

If a user was added with an incorrect email or created in error:

  1. Disable the incorrect account using the steps above

  2. Create a new user with the correct email address

⚠️ Reminder: Disabling the account is the only supported resolution. Deletion is not possible — even if the account was never activated.

 

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