🔒 Disabling a User in Brightflag

📌 Note: If a user leaves your company, is no longer involved in Brightflag, or was added in error (e.g., with the wrong email address), you should disable their account.

❌ User accounts cannot be deleted from Brightflag. Brightflag Support also cannot remove or modify user permissions.

✅ Why Disable Instead of Delete?

Disabling a user:

• Immediately revokes their access to Brightflag

• Keeps the user record visible for audit and admin purposes

• Is functionally the same as deleting, but safer and more transparent

⚠️ Important: Even if a user was added in error and never activated, you should still disable their account — deletion is not supported.

🧭 Steps to Disable a User

1️⃣ Go to Menu > My Firm
2️⃣ Scroll to the bottom of the page
3️⃣ Locate the user you want to disable
4️⃣ Check the box under the Disabled column next to their account

💡 Tip: If you don’t see the “Disabled” checkbox, make sure you have the appropriate admin permissions within your firm’s Brightflag account.

📸 Example Screenshot

Above: Check the Disabled box to revoke a user's access.

🔁 Working Across Multiple Servers?

🖥️ If your firm operates across multiple servers, you must repeat the disable step on each server individually to ensure access is fully restricted.

✉️ Added a User with the Wrong Email?

If a user was added with an incorrect email or created in error:

1. Disable the incorrect account using the steps above

2. Create a new user with the correct email address

⚠️ Reminder: Disabling the account is the only supported resolution. Deletion is not possible — even if the account was never activated.