🔒 Disabling a User in Brightflag
📌 Note: If a user leaves your company, is no longer involved in Brightflag, or was added in error (e.g., with the wrong email address), you should disable their account.
❌ User accounts cannot be deleted from Brightflag. Brightflag Support also cannot remove or modify user permissions.
✅ Why Disable Instead of Delete?
Disabling a user:
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Immediately revokes their access to Brightflag
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Keeps the user record visible for audit and admin purposes
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Is functionally the same as deleting, but safer and more transparent
⚠️ Important: Even if a user was added in error and never activated, you should still disable their account — deletion is not supported.
🧭 Steps to Disable a User
1️⃣ Go to Menu > My Firm
2️⃣ Scroll to the bottom of the page
3️⃣ Locate the user you want to disable
4️⃣ Check the box under the Disabled column next to their account
💡 Tip: If you don’t see the “Disabled” checkbox, make sure you have the appropriate admin permissions within your firm’s Brightflag account.
📸 Example Screenshot
Above: Check the Disabled box to revoke a user's access.
🔁 Working Across Multiple Servers?
🖥️ If your firm operates across multiple servers, you must repeat the disable step on each server individually to ensure access is fully restricted.
✉️ Added a User with the Wrong Email?
If a user was added with an incorrect email or created in error:
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Disable the incorrect account using the steps above
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Create a new user with the correct email address
⚠️ Reminder: Disabling the account is the only supported resolution. Deletion is not possible — even if the account was never activated.
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