Submit a Request to Brightflag Support

Overview: If you are a vendor user of Brightflag and are unable to resolve your issue using the Vendor Help Center or by utilizing the in-app Help icon, you can easily contact Brightflag's customer support team. This guide will walk you through the process of submitting a support request, provide tips for troubleshooting common issues, and ensure you receive timely responses from the support team.

Step 1: Search for Answers in the Brightflag Vendor Help Center

Before contacting support, we recommend that you first search for answers in the Brightflag Vendor Help Center. Many common issues and queries, such as billing, e-invoice submission, and account setup, are addressed in the Help Center articles.

1. Navigate to the Brightflag Vendor Help Center.
2. Use the search bar to enter relevant keywords related to your issue (e.g., "invoice submission," "login issues," "account setup").
3. Review the available articles for troubleshooting steps or solutions.

If you are unable to find a solution, proceed to the next step.

Step 2: Using the Help Icon Within Brightflag

If the Help Center doesn't resolve your issue, you can access support directly from within the Brightflag platform.

1. Log into Brightflag.
2. Click the Help icon in the top right corner of the dashboard.
3. Search for your query in the pop-up help menu. If no relevant results appear, you can submit a request directly from this window by following the prompts.

Step 3: Submitting a Support Request

If you're still facing issues, you can submit a support request to the Brightflag team. Follow these steps:

1. Click the link to submit a support request: Submit a Request

2. Fill out the request form with detailed information about the issue you're experiencing. Be sure to include:

   • Your law firm’s name
   • A description of the problem
   • Relevant screenshots or documentation (if applicable)
   • The email address associated with your Brightflag account

3. Submit the form.

Step 4: Email Response Time

After you submit your request, the team will email you within 24-48 hours. Please be patient as they work to resolve your issue.

Step 5: Ensure You Receive Support Emails

To avoid missing any important responses from Brightflag support, please make sure that emails from @brightflag.com are marked as safe senders in your email system. Here's how to ensure emails don't land in your spam or junk folder:

• For Gmail Users:

  1. Open your Gmail inbox.
  2. Find an email from @brightflag.com
  3. Click on the three vertical dots in the top right corner of the email and select "Add to Contacts" to whitelist the address.

• For Outlook Users:

  1. Go to your Junk Email folder.
  2. Find an email from @brightflag.com.
  3. Right-click the email, select "Mark as Not Junk," and add the sender to your Safe Senders list.

This ensures that future responses from the support team will be delivered directly to your inbox.

Contact Brightflag Customer Support:

Submit a Request
Click the link above to contact the Brightflag Customer Support team. After you submit your request, the team will email you within 24-48 hours. Please be patient as they work to resolve your issue.