How to Contact Brightflag Vendor Support

1. Check the Brightflag Vendor Help Center

🔎 Before contacting support, search for answers in the Brightflag Vendor Help Center.

• Use the search bar to find solutions (e.g., "invoice submission," "login issues").
• If you can't find an answer, continue to the next step.

2. Use the In-App Help Icon

📌 Log into Brightflag → Click the Help icon (bottom-right corner) → Search for your issue.
💬 If no solution appears, follow the prompts to submit a request.

3. Submit a Support Request

📨 Still need help? Submit a request: Submit a Request
📋 Include:
✔ Your law firm’s name and the name of your client
✔ Description of the issue
✔ Screenshots (if applicable)
✔ Your Brightflag-associated email

4. Response Time

📩 Support will respond within 24-48 hours (Monday - Friday).

✅ Ensure You Receive Emails:

• Gmail: Open an email from @brightflag.com → Click three dots → "Add to Contacts."
• Outlook: Go to Junk Email → Find an email from @brightflag.com → "Mark as Not Junk."

5. No Phone Support

📞 Brightflag does not offer phone support for vendors.