How to Get Added/Access to a Client or Customer Account on Brightflag

Before you can access your client on Brightflag, you need to be added as a vendor user on their Brightflag instance. 

Summary: How to Get Access

✅ Step 1: If your colleague is a Vendor Admin and your firm is already set up, ask them to add you.
✅ Step 2: Contact your client and request to be added as a vendor user.
✅ Step 3: If you're unsure who to contact, reach out to Brightflag Support for guidance.

How to Get Added as a Vendor User

1️⃣ Ask a Colleague to Add You (If Applicable)

✔ What to Do:

• If your firm is already set up in the client’s Brightflag instance, a colleague with Vendor Admin access may be able to add you.

✔ Instructions:

• Ask your colleague to follow this guide: Adding Colleagues to Brightflag (for Vendors and Law Firms).

2️⃣ Contact Your Client to Request Access

✔ What to Do:

• Reach out to your client via email and request to be added as a vendor user.
• The client’s internal Brightflag admin is responsible for adding vendor users to their Brightflag instance.

✔ If You Don’t Know Who to Contact:

• Brightflag Support can assist by providing the relevant client contact information.

✔ Additional Scenario:

• If your client is transitioning to Brightflag and you have received a Go-Live date notification, provide them with a list of all users (First Name, Last Name, Email Address) who need to be onboarded.
• The client will add users on the Go-Live date.

⚠️ Note: Brightflag Support cannot add you as a vendor user. Only the client controls vendor access to their Brightflag instance.

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