Login & Access to Brightflag

This guide will help you access Brightflag, troubleshoot login issues, and resolve common errors.

🔹 Account Creation

Problem: You don’t have a Brightflag account.

Vendor accounts (including law firms) must be created by:
✔ A colleague with the necessary permissions
✔ The client (the company you are billing)

Solution:

If you don’t have an account, follow this guide: How to Get Added to a Client on Brightflag.

🔹 Login & Access Issues

Problem: You can't log in to Brightflag.

Once your account is created, you will receive an email with a password setup link. If you haven’t received it:
✔ Check your spam/junk folder
✔ Confirm you are using the correct login portal

Solution:

Use the correct regional login URL:

If you still can’t log in, visit: How to Reset My  Password

🔹 Email & Password Issues

Problem: You forgot your password or are logging in for the first time.

If this is your first time signing in or you forgot your password, you must reset it.

Solution:

Follow the steps in Login Issues: Resetting My Password or click "Forgot Password" on the login screen.

🔹 Logging Into Multiple Client Accounts

Problem: You need to access multiple client accounts in different regions.

If you bill multiple clients in different regions, you may need to log into different regional portals.

Solution:

Use the appropriate regional URL or visit: How to Switch Between Client Accounts.

🔹 Common Login Errors & Solutions

Error: "User Account Not Activated"

✔ This means you haven’t logged in since the account was created.
✔ It does not prevent you from accessing the platform.

✅ Solution: Follow the password reset process via your client's regional URL. After logging in, the error will disappear.

🔗 Guide: Activate My Account

Error: "This User Has No Client Accounts. Contact Support"

✔ This happens when your account is not linked to any client accounts or an incorrect email address has been added.

✅ Solution:
1️⃣ Contact your Vendor Admin at your firm to be added to the correct client account.
2️⃣ If unsure, reach out to your client directly for assistance.
3️⃣ Brightflag Support cannot add users to client accounts.

📌 Possible reasons:

• You were removed from a client account.
• The client no longer uses Brightflag.
• The incorrect email address was added for you.