Login & Access to Brightflag

Accessing Brightflag for Law Firms and Vendors

Brightflag provides unified login portals for both clients and vendors (such as law firms). Although both parties use the same login gateway, the platform offers tailored views based on the user’s role. Below is a guide on how to access Brightflag, troubleshoot login issues, and resolve common problems.

Account Creation

Problem: You don't have a Brightflag account.

Vendor accounts, including law firms, can only be created by either the client (the company you’re billing) or one of your colleagues with the appropriate permissions. If your account hasn’t been created, you won’t be able to access Brightflag.

Solution: To get added to Brightflag, review our guide on how vendors and law firms can be added: How to get added to a Client on Brightflag. If you are still unsure, please contact the support team for help.

Login & Access

Problem: You can't log in to Brightflag.

Once your account is created, you should receive an email with a link to set your password. If you haven’t received this email, you may not be able to log in. This could happen if the email went to your spam/junk folder or if you are using the wrong login portal.

Troubleshooting Steps:

1. Check your inbox and spam/junk folder for the account setup email.
2. If you can’t find the email, confirm with your client which regional login portal they are using.

Solution:

• Please follow the correct URL in your setup email or as your client instructed. Here are the correct URLs based on the client's headquarters:
  • North America: https://app.brightflag.com/login
  • Europe, Middle East & Africa: https://enterprise.brightflag.com/login
  • Asia Pacific: https://aus.brightflag.com/login

If you still have trouble logging in, visit our guide: How to Log In to Brightflag.

Email Address & Password

Problem: You’ve forgotten your password or are logging in for the first time.

If it’s your first time signing in or you’ve forgotten your password, you will need to reset it.

Solution: Follow the instructions in our article: Login Issues: Resetting My Password. You can also reset your password directly from the login screen by clicking on the "Forgot Password" link.

Using Different Login Links

Problem: You need to log in to different client accounts in different regions.

If you bill multiple clients across different regions, you may need to use different URLs to log into Brightflag for each client.

Solution: Switch between clients by logging into the correct regional portal. For more details, visit: How to Switch Between Client Accounts.

Error: "User Account Not Activated"

Problem: You see a red error message saying "User account not activated."

This message means that the user has not yet signed into Brightflag since the account was created. This status does not affect your ability to log in or access the platform.

Solution: You will need to follow the password reset process via your client's regional URL. After setting up your password and logging in for the first time, the “User account not activated” message will disappear.

Follow our guide to reset your password: Login Issues: Resetting My Password.

Error: "This user has no client accounts. Contact Support"

Problem: You receive the error message: "This user has no client accounts. Contact Support."

This error occurs when the user is not associated with any client accounts in Brightflag.

Solution: Contact the Vendor admin at your firm to get added to the correct client account. If you are unsure who this person is, reach out to your client directly for assistance. Brightflag Support cannot add you to a client account.

The reason you are receiving this error could be because you were removed from a client account you previously accessed or that the client no longer uses Brightflag.

Additional Troubleshooting Resources

• How to Log In to Brightflag
• Unlocking My Account
• Resetting My Password
• Changing My Password

If you continue to experience issues, don’t hesitate to submit a support request to Brightflag Support. For a more visual guide, check out our video above on how vendors and law firms can manage multiple client accounts on Brightflag.