New Vendor Help Center for Brightflag

We are thrilled to introduce this new Vendor Help Center at vendorhelp.brightflag.com. This new platform is exclusively designed to support vendors like you, ensuring easy access to relevant guidance while using Brightflag.

What You Need to Know

Vendor Content Has Moved

• The Help Center at help.brightflag.com which you have used previously, now only hosts client-specific content.
• Vendor-specific information has been relocated here to the Vendor Help Center at vendorhelp.brightflag.com, making it easier for you to access the resources relevant to your role.

Why Am I Here?

If you're seeing this message, you've likely been redirected from a bookmark saved in the old Help Center.

What has changed?

• All vendor-related content is now hosted in the new Vendor Help Center.
• Bookmarks from the previous Help Center are no longer valid as the old platform only contains client-specific content.

Next Steps:

1. Use the search feature at vendorhelp.brightflag.com to find vendor-specific articles and guides.
2. Update your bookmarks to the new URLs to avoid future confusion.

Here’s the callout box version of the note you provided:

Note

The content in the old Help Center is not relevant to how vendors interact with Brightflag. Always use the new platform for accurate and updated information.

Enhanced Help Functionality

We've introduced several improvements to make your support experience more streamlined:

AI-Powered Help Icon

• When using Brightflag, you will now find a help icon at the bottom right of your screen.
• This tool leverages AI technology to search through the Vendor Help Center and provide you with quick and accurate answers based on your questions.

Tip

This AI-driven help feature will improve over time. If you have a question, need to troubleshoot an issue, or are simply searching for articles, give it a try!

Common Troubleshooting Steps:

If you encounter any issues with the new Help Center or the AI-powered search tool:

1. Clear your browser cache to ensure you're accessing the most up-to-date version of the Help Center.
2. Try using a different browser if you continue to experience issues.
3. Contact Support via the Help Center if the issue persists.

Important Links:

• Vendor Help Center (vendor specific)
• Client Help Center (client-specific)

Need Further Assistance?

Thank you for being a valued part of the Brightflag vendor community! We're confident that the new Vendor Help Center and enhanced support features will provide you with the tools and resources needed to make your Brightflag experience smoother than ever.

Note

Always use this new Vendor Help Center to access the latest and most accurate vendor resources. The old Help Center is not maintained for vendor-related content.

Key Features:

• New Vendor Help Center: Tailored to your needs.
• Enhanced AI Help Tool: Quick, accurate answers at your fingertips.
• Improved Search Functionality: Find the resources you need in seconds.
• Vendor-Specific Support: A dedicated space just for you.