Matter is Closed, but I Need to Upload an Invoice

❓ Can I Upload an Invoice to a Closed Matter?

No. Invoices cannot be uploaded to closed Matters in Brightflag.

❓ Can Vendors Reopen Matters Themselves?

No. Vendors cannot reopen Matters.
Only the client can change a Matter’s status.

❓ What Should I Do If the Matter Is Closed?

Contact your client and ask them to either:

• Reopen the existing Matter, or

• Create a new Matter and share it with your firm

🚨 Important Notes

• ❌ Brightflag Support cannot reopen closed Matters

• ✔ Only the client can change a Matter’s status

• ❓ If you don’t know who to contact, submit a request to Brightflag Support for client contact details