Who can I contact regarding rejected invoices?

Invoices submitted to your client through Brightflag can be approved or rejected based on the client's review of the invoice details. There are a few reasons why your invoice might be rejected, either by your client or automatically by the Brightflag system.

Common Causes of Invoice Rejection

1. Client Review Rejection:
   After reviewing the content of your invoice, including key data points and spend categorization, your client may reject the invoice if discrepancies are identified. This could happen if certain charges don't align with their expectations, policies, or previously agreed-upon terms.

2. Automated Rejection (Auto-Reject):
   Some clients have integrated their billing guidelines directly into Brightflag. In these cases, Brightflag automatically checks your invoice against the pre-programmed criteria. Your invoice will be auto-rejected if it doesn't meet the client’s set billing guidelines. This happens without the client needing to manually review it.

What Happens When an Invoice is Rejected?

• Notification:
  Whether your invoice is rejected by the client manually or automatically by Brightflag, you will receive an automated email from Brightflag notifying you of the rejection. This email will include the reason for the rejection.

• Details in the Email:
  The client will typically provide a reason for the rejection in the email for manual rejections. For auto-rejections, the email will include an explanation based on the billing guidelines that your invoice did not meet.

Troubleshooting Steps

1. Review the Rejection Email:
   Carefully read the automated email from Brightflag. The email will outline the specific reason(s) why your invoice was rejected. Understanding this reason is the first step in resolving the issue.

2. Compare Against Client Billing Guidelines:
   If your invoice was auto-rejected, cross-check the reason provided in the email with the billing guidelines set by the client. These guidelines are the criteria that your invoice must meet to be accepted.

3. Correct and Resubmit the Invoice:
   Once you’ve identified the issue, correct your invoice as needed. This could involve adjusting the charges, providing missing details, or aligning your invoice with the billing guidelines. After making these changes, you can resubmit the invoice through Brightflag.

What to Do If You Need Further Help

• Contact Your Client Directly:
  If you need more information or clarification on why your invoice was rejected or if you’re unsure how to resolve the issue, contact your client directly. The client is responsible for reviewing and approving/rejecting invoices, and they will be able to provide further context if needed.