How to Upgrade my Access to Vendor Admin

Only existing Vendor Admins within your firm or your client’s organization have the permissions needed to assign Vendor Admin access.

If you’re missing the option to assign Vendor Admin access, please reach out to the client directly.

Troubleshooting Missing Vendor Admin Access

If you cannot see the option to assign or change Vendor Admin access, it’s likely due to the following reasons:

• Permissions Restriction: Only designated Vendor Admins can assign access.
• Client-Specific Settings: Not all clients enable the option for appointing Vendor Admins or permitting existing admins to grant additional admin access.

Solution Steps:

1. Reach out to a Vendor Admin at your firm: A vendor admin user at your firm can upgrade your access to admin. 

2. Contact Client Admin:

   • Reach out to your client directly and ask them to upgrade your access to Admin. Confirm with your client if their organization allows admin access. 
     • Note: Brightflag Support can provide contact information for your client’s Brightflag Admin if required.
     • Important: Brightflag Support cannot grant or remove access to your client’s data.

🛈 Note: Brightflag support cannot upgrade users to Vendor Admin

Additional Support and Resources

If you need help contacting your client’s Brightflag Admin,  submit a request to Brightflag Support via the Vendor Help Center, and we’ll provide the relevant contact details. Remember, Brightflag Support can assist with information but cannot adjust admin access permissions.