Why is my Access Level Different Across Clients

Quick answer

Each Brightflag client controls vendor access independently.
It’s normal to have different permissions for different clients.

Why access differs by client

Your access level can change because:

• ✅ Each client assigns vendor roles separately

• ✅ Some clients allow Vendor Admin access, others don’t

• ✅ Clients want to restrict access to certain matters or invoices 

This is intentional and helps clients protect their data.

Examples you might notice

You may be able to:

• See all matters for one client

• But only assigned matters for another

Or:

• Be a Vendor Admin for one client

• But a Standard User for another

What to do if your access seems limited

1️⃣ Confirm with the client’s Brightflag Admin what role you were assigned
2️⃣ Check with your firm’s Vendor Admin (if applicable)
3️⃣ Ask the client directly if access needs to be changed

⚠️ Brightflag Support cannot change vendor access levels.

Key reminder

There is no single “global” vendor role in Brightflag.
Access is always client-specific.