Overview of Brightflag Vendor User Roles & Permissions

In Brightflag, law firm users are assigned one of three roles, each granting different access levels and functionality. These roles are managed by your client, who determines what information you can view and the actions you can take on the platform.

The available roles are:

• Vendor Admin
• Office Admin
• Standard
  

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Vendor Admin

As a Vendor Admin, you have the highest level of access. If you need to upgrade to Vendor Admin, please contact your client as these permissions are managed by your client and cannot be modified by the Brightflag team.

Key Permissions:

• View all offices associated with your firm in Brightflag.
• View all invoices associated with your firm.
• Access all matters across all offices. If your matters are office-specific, you will need to switch between offices to view them.
• Manage colleagues: You can add colleagues to Brightflag and adjust their access levels between Standard User and Vendor Office Admin.
• Enter billing and contact details, if required by your client.
• View and submit timekeeper rates.
• Submit accruals for any matter.

Note: Vendor Admin permissions offer the most extensive view and control over firm data in Brightflag.

Office Admin

As an Office Admin, your access is restricted to matters within your assigned office.

Key Permissions:

• View all invoices within your assigned office.
• Access matters within your assigned office.
• Manage colleagues: Add colleagues to Brightflag for your office.
• Enter billing and contact details, if required by your client.
• View and submit timekeeper rates.
• Submit accruals for matters in your assigned office.

Tip: If you need broader access to multiple offices, contact your client to request an upgrade to Vendor Admin.

Standard User

As a Standard User, your access is the most limited, focusing on matters and invoices that are directly related to you.

Key Permissions:

• View invoices you have uploaded or those that have been shared with you.
• Access matters that you have been specifically added to.
• Submit accruals for matters that you have been assigned to.

Tip: If you need access to additional matters, ask a colleague with higher permissions to add you to those matters.

Troubleshooting & Additional Support

• If you believe you need higher access, first check your current role on Brightflag. You can request upgrades through your client.
• Brightflag Support cannot modify user roles; role management is entirely client-controlled.