How to Unlock my Brightflag Account

If you have followed all of the password reset steps and still haven't accessed your account, contact the Vendor Admin at your firm to unlock your account.

They can follow the steps below:  

1. Navigate to the relevant office where the user is located.

2. On the My Firm page, scroll down to see all users.

3. When you locate the user that needs assistance, tick the Disabled box and refresh the page.  

4. Then go back to that same user and unselect the Disabled box and refresh the page. 

5. The user's account has now been reset and they can follow the reset password steps.  

I'm a Vendor Admin and my account is locked, what can I do?

As a Vendor Admin, you can only disable/enable users with a permission level below you- meaning you cannot reset another user with equal permissions to you, such as another Vendor Admin.

If a Vendor Admin requires to have their account unlocked, they must contact their client, and they will follow similar steps from their access to unlock the account.