Error: "Taxable Amount Doesn't Match Invoice Subtotal"

🤔 Why is This Happening?

If you receive the following error message:

📌 "Taxable amount TAXABLE AMOUNT TOTAL doesn't match the INVOICE SUBTOTAL."

It may be due to one of the following reasons:

1️⃣ The Tax Section Has Not Been Filled Out

✅ The tax section must be completed when uploading an invoice, even if the tax rate is 0%.

⚠️ If 0% tax is not available, refer to Issue 5 (Missing Tax Rate).

2️⃣ The Invoice Total Field Has Been Manually Changed

🔴 The invoice total is automatically calculated based on:
🧮 Fees - Discounts + Expenses + Tax
✖️ Manually changing this field will make the invoice calculation incorrect, preventing submission.
🔄 Solution: Refresh the page and restart the submission process to restore the correct calculation.

3️⃣ Multiple Taxes Have Been Applied to the Invoice

✅ You can apply multiple taxes, but ensure that the taxable amount field matches the invoice subtotal.
🧮 Invoice Subtotal:
Fees - Discounts + Expenses = Taxable Amount

4️⃣ Multiple Taxes Applied to the Same Amount

⚠️ The system does not support taxing the same amount twice.
✅ The total taxable amount must equal Fees - Discounts + Expenses and can only be taxed once.

5️⃣ The Required Tax Rate is Missing

🔍 If the tax rate/type you need is not available in the dropdown, contact your client’s Admin team to have it added.
⚙️ Tax rates are configured by your client with Brightflag’s assistance.
📩 Once approved by your client's Admin, Brightflag Support can configure the missing tax rate.