I can't select/choose a Currency when uploading my PDF invoice.

If you're experiencing difficulty selecting the currency when uploading your PDF invoice to Brightflag, this guide will walk you through the steps to identify the problem and provide troubleshooting advice to fix it.

Problem Overview:

When uploading an invoice to Brightflag, users sometimes encounter issues with the "Currency" field, either being greyed out or not displaying the desired currency options. This can prevent the proper submission of the invoice and lead to delays.

Common Issues and Troubleshooting Steps:

1. The 'Currency' Option is Greyed Out:

• Cause: The "Currency" field is greyed out when no Matter has been selected from the "Matter Search" option on the invoice upload page.
• Solution: Ensure you select the appropriate Matter before attempting to choose a currency. Once the Matter is selected, the "Currency" field will unlock, and you'll be able to choose from the list of currencies that your client has pre-configured for that specific Matter.

2. The Desired Currency is Missing from the Dropdown Menu:

• Cause: If the currency selector is available but the currency you need is missing, this indicates that the currency configuration for that Matter, as set up by your client, does not include the currency you're looking for.
• Solution: Contact your client directly to confirm how they would prefer you to submit the invoice. They can clarify which currencies are acceptable and provide further instructions if necessary.

Quick Fix Summary:

• Currency Greyed Out? Select the appropriate Matter from the "Matter Search" option to unlock the "Currency" dropdown - screenshot below.
• Missing Currency Option? Reach out to your client to verify the currency settings for the selected Matter and confirm how they would like you to proceed.

By following these steps, you should be able to resolve any issues with selecting the appropriate currency for your invoice submission.