When Will My Invoice Be Paid and Exported for Payment?
Once your client reviews and approves your invoice, it is automatically exported to the client’s Accounts Payable (AP) team. From this point, the payment process is handled externally and is outside of Brightflag's control.
What Happens After Invoice Approval?
- After client approval, Brightflag automatically exports the invoice to the client’s AP team.
- The Accounts Payable team is responsible for processing and managing payments.
- Brightflag does not have access to payment statuses, as payments are handled outside the system.
📌 Important Notes:
- Brightflag Support cannot track payments. If you need an update, you must contact your client’s AP team directly.
- If you experience a delay in payment, verify with your client that the invoice was approved and exported successfully.
How to Check the Status of a Payment
🔹 Brightflag does not track payments, as this process is managed externally by the client’s Accounts Payable team.
Steps to Check Payment Status:
✔ Identify the correct point of contact within your client’s AP team.
✔ Reach out via email or phone to request an update on your payment.
✔ Provide relevant details (e.g., invoice number, approval date) for a faster response.
What If There’s a Payment Delay?
If you suspect a delay in processing:
1️⃣ Confirm with your client that the invoice was approved and exported from Brightflag.
2️⃣ Ask the client if there are any internal processing delays or if they need additional information from you.
Frequently Asked Questions (FAQ)
Why Can’t Brightflag Support Provide Payment Information?
Brightflag does not have access to your client’s internal payment systems. Once the invoice is exported, all payment details must be obtained from the client’s AP team.
How Can I Track My Invoice Status in Brightflag?
- You can only track the invoice up to the point of approval in Brightflag.
- Any payment details beyond this stage are managed by the client’s AP team.
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