Why Is My Invoice Rejected

Your invoice might be rejected either automatically by the system or by your client’s invoice reviewer.

Automatic Rejections by Brightflag PDF Scan:

Your invoice could be automatically rejected due to issues detected by Brightflag’s AI during the PDF scan. Common reasons include:

• Discrepancies between the gross total on the PDF and the data entered during submission
• Currency mismatches between the PDF and the submission data
• Invoices containing multiple currencies (e.g., line items in EUR and cover page details in USD)
• Hourly fee invoices incorrectly submitted as fixed fee invoices

Client Rejections:

If your invoice is rejected by the client, the reason will be detailed in the Rejection Note. Further information may also be available in the invoice spreadsheet.

Auto-Review:

Some Brightflag clients have set up automatic invoice processing for certain invoices. Depending on the characteristics of the invoice, your invoice may be automatically approved or rejected. Your client should provide specific billing guidelines to help you avoid these rejections.

Note: 

For further clarification, contact the client directly for client-rejected invoices. For auto-rejected invoices, please submit a request to Brightflag Support.