Troubleshooting Missing Invoices in Brightflag
Submit invoices in LEDES instead of PDF to save time, reduce errors, and get paid faster. You can still attach a PDF version if required by your client. Don’t worry, switching to LEDES doesn’t mean you need to start coding invoices (you don’t!), and your client’s experience won’t change.
While Brightflag supports PDF submissions, using LEDES files improves accuracy, minimizes errors, and accelerates the approval process.
If you are unable to view an invoice uploaded by a colleague, it could be due to one of several reasons. Follow the steps below to diagnose and resolve the issue.
Common Causes for Missing Invoices
1. Invoice Uploaded by a Colleague Without Shared Access
If the invoice was uploaded by a colleague, you may not have the required access to view it. Brightflag restricts invoice visibility to the uploader unless it’s shared with others.
Solution:
🛈 Request the colleague to share the invoice with you if they are in the same Brightflag office.
2. Invoice Uploaded but Not Submitted
In some cases, invoices may be uploaded but not submitted for approval, making them invisible in your general invoice view.
Solution:
🛈 Check for any uploaded but unsubmitted invoices by following the instructions in the section below.
3. Invoice Rejected and Needs to be Linked to Draft
An invoice may have been rejected and is now awaiting a link to the original draft. This is a common issue when edits or updates are required. Make sure to select "Yes" on the option: Is This a Resubmitted Invoice?
Solution:
⚠️ Locate the rejected invoice and link it to the original draft to resubmit.
How to View Uploaded but Not Submitted Invoices
Follow these steps to check for any uploaded invoices that haven't been submitted yet:
- Go to the Menu in Brightflag.
- Navigate to Invoices > Upload Invoices
- Click on the View Uploaded PDF/LEDES Invoices to Confirm button.
💡 Tip: If you are unable to find the View Uploaded PDF Invoices button, ensure you have the appropriate access level or reach out to your administrator.
Additional Troubleshooting Tips
- Ensure you have the necessary permissions to view invoices.
- If the invoice has been submitted, check with your colleague whether it was processed or rejected.
- For rejected invoices, ask the colleague to relink it to the original draft for resubmission.
🛈 Note: Access levels may vary depending on your organization's setup in Brightflag. If you're unsure about your permissions, contact your system administrator for assistance.
FAQs
What should I do if I don’t have access to view an invoice?
If you are a standard user, request the uploader to share the invoice with you. If you are unsure about your access level, speak with your Brightflag administrator.
Can I view invoices uploaded by colleagues in different offices?
No, you can only view invoices uploaded by colleagues within the same office, unless they share them with you.
By following these steps and solutions, you should be able to troubleshoot most invoice visibility issues in Brightflag.
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