Timekeeper Submission Error: "Duplicate timekeeper rates were found and will not be submitted."

What Does This Message Mean?

This message appears when your Excel template contains duplicate timekeeper rate requests or timekeeper rates that already exist in Brightflag.

✅ New timekeeper rate requests in your file will still be submitted successfully.

How to Fix This Issue

1️⃣ If the Timekeeper Is Already in Brightflag and You're Updating It

• Ensure the timekeeper's name in your file exactly matches the approved name in Brightflag.
• If you need to update a timekeeper’s name, follow the manual update steps.

⚠️ Important: If the name formatting does not match, the system may display a duplicate timekeeper ID error.

2️⃣ Remove Unchanged Timekeeper Entries

• If you're updating a rate for a specific timekeeper, only include that update in your file.
• Remove any existing timekeeper entries that are not being updated to prevent unnecessary system checks.

3️⃣ Ensure There Are No Duplicate Entries in Your File

• Make sure the same person is not listed twice in your file.
• Check that the same timekeeper ID is not used multiple times for different entries.

Additional Notes

💡 Still need help?
If you’ve followed these steps and are still experiencing issues, contact Brightflag Support for further assistance.