Why were my Timekeeper Rate requests rejected

Why Were My Timekeeper Rate Requests Rejected?

Timekeeper rates must be reviewed and approved by your client within Brightflag. If your timekeeper rate submission has been rejected, it means that your client has chosen not to approve the rate as proposed. Unfortunately, Brightflag support cannot override or reverse client decisions regarding rate approvals or rejections. To resolve the issue, it’s essential to communicate directly with your client to understand the specific reasons behind the rejection.

How to Identify Why Your Timekeeper Rate Was Rejected

If your timekeeper rate has been rejected, you can find out the reason by following these steps:

1. Navigate to the Timekeepers Section

• Go to Menu > Timekeepers: From the Brightflag dashboard, access the Timekeepers section. This page will show a complete list of all timekeeper submissions for the client you're currently logged into.

2. Locate the Rejected Timekeeper Submission

• Find the Timekeeper: Look for the timekeeper whose rate has been rejected. The status of their submission will be labeled as Rejected.
  

3. Click on the Rejected Status

• Review Rejection Details: Clicking on the rejected status will bring up a pop-up window displaying additional information.
  

4. Examine the Review Notes

• Check the Review Notes: The pop-up window will also show who reviewed the submission and may include review notes provided by the client. These notes often contain the reason for the rejection, offering insights into what needs to be adjusted.

What to Do Next

Once you’ve reviewed the rejection details, contact your client to address the issue. The client will be able to provide further clarification on why the rate was rejected and any steps that need to be taken to resolve the matter.

For example, the rejection could be due to:

• Incorrect rate submissions: The rate may not align with previously agreed-upon terms.
• Missing or incomplete information: Certain required details may not have been provided.
• Client-specific guidelines: The rate might not fit within the client’s billing guidelines or budget.

In these cases, adjusting the rate or providing additional information may allow for successful approval in your next submission.

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