Timekeeper rates must be reviewed and approved by your client within Brightflag. If your submission has been rejected, it means your client chose not to approve the proposed rate.
📌 Important:
- Brightflag Support cannot override or reverse client decisions regarding rate approvals or rejections.
- You must contact your client directly to understand the specific reason for the rejection and what actions are needed.
🔹 How to Identify Why Your Timekeeper Rate Was Rejected
1️⃣ Navigate to the Timekeepers Section
- Go to Menu > Timekeepers from the Brightflag dashboard.
- This page displays a complete list of all timekeeper submissions for your currently logged-in client.
2️⃣ Locate the Rejected Timekeeper Submission
- Find the timekeeper whose rate has been rejected.
- The submission status will be labeled as Rejected.
3️⃣ Click on the Rejected Status
- A pop-up window will appear displaying additional rejection details.
4️⃣ Review the Rejection Notes
- The pop-up window will show:
- The reviewer’s name
- Any review notes from the client
- These notes often provide the reason for rejection, helping you understand what adjustments are needed.
🔹 What to Do Next
Once you've identified the reason for the rejection, contact your client to clarify next steps.
🚀 Common reasons for rejection & solutions:
| Rejection Reason | How to Resolve It |
|---|---|
| Incorrect rate submission | Ensure the rate aligns with previously agreed-upon terms. |
| Missing or incomplete information | Review the submission and include all required details. |
| Does not meet client guidelines | Adjust the rate based on your client’s billing policies or budget. |
If adjustments are required, resubmit the corrected rate for client approval.
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