Why Were My Timekeeper Rate Requests Rejected?

  • Updated

What a Rejection Means

A rejected timekeeper rate means the client chose not to approve the submitted rate.

📌 Brightflag Support cannot reverse or override client decisions.

How to See the Rejection Reason

  1. Go to Menu > Timekeepers.
  2. Open the Rejected tab.
  3. Click the timekeeper’s name.
  4. Review the client’s rejection notes.

Common Rejection Reasons

ReasonWhat to Do
Rate does not match agreementConfirm agreed billing terms with the client
Missing or incorrect dataCorrect the details and resubmit
Does not meet client guidelinesAdjust the rate to align with client policies

Next Steps

Once clarified, submit an updated rate for client approval.

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