How to Check the Status of Pending Timekeeper Rates

Ciara Clooney
Ciara Clooney
  • Updated

If you need to check the status of your timekeeper rate submissions in Brightflag, you can do so easily—provided you have the necessary access.

📌 Only users with Vendor Admin or Office Admin roles can view and track timekeeper rates.

Follow the steps below to check the status of any pending timekeeper rates.


🔹 Steps to Check the Status of Timekeeper Rate Submissions

1️⃣ Navigate to the Timekeepers Section

  • Go to Menu > Timekeepers from the Brightflag dashboard.
  • This will open a list of all timekeeper submissions for the client you are currently logged into.

2️⃣ View the Full List of Timekeeper Submissions

  • The list will display all timekeeper submissions, including:
    • Timekeeper names
    • Roles
    • Rates

3️⃣ Check the Status of Each Submission

  • Look at the Status column on the right side of the screen.
  • The status will indicate Pending, Rejected, or Approved.
  • Sort by Status → Click the column header to organize submissions based on their current status.
  • View Submission Details → Click on a specific timekeeper’s name to see full details of their rate submission history.

🔹 Understanding Submission Statuses

Status Meaning & Next Steps
Pending The client's Admin has not reviewed the submission yet. If the rate remains pending for an extended period, follow up with the client to expedite review.
Rejected The rate has been denied by the client. Contact the client for clarification and guidance on how to correct and resubmit.
Approved The timekeeper rate is approved and ready for use. You can now submit invoices using this rate without issue.

📌 Important Notes:

  • Brightflag Support cannot approve or reject timekeeper rates—only the client has control over these decisions.
  • You will not receive an automatic email notification regarding timekeeper rate approvals or rejections. You must manually check the status by following these steps.

By following this guide, you can efficiently monitor and manage timekeeper rate submissions.

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