How to determine if your eBillingHub invoice is Approved or Rejected

You need to find out whether an invoice submitted through eBillingHub has been approved or rejected by your client and understand the next steps.

Solution Overview: eBillingHub provides real-time updates on the status of your submitted invoices. If your invoice is approved or rejected, you can easily check this status within your eBillingHub account. For rejected invoices, the platform also provides the reason for the rejection, allowing you to address any issues promptly.

Step-by-Step Guide to Troubleshoot and Resolve the Issue:

1. Log into Your eBillingHub Account:

   • Open your web browser and navigate to the eBillingHub login page.
   • Enter your credentials (username and password) and click “Login.”

2. Navigate to the Invoices Section:

   • Once logged in, go to the “Invoices” section on your eBillingHub dashboard.
   • This section displays a list of all submitted invoices, along with their current status.

3. Check the Status of Your Invoice:

   • Locate the specific invoice you want to check.
   • Next to the invoice, you will see its status, which will indicate whether it has been “Approved” or “Rejected.”

4. View Rejection Reasons (If Applicable):

   • If the status shows “Rejected,” you can click on the invoice to view the details.
   • eBillingHub will provide the reason for the rejection, which is crucial for understanding what needs to be corrected.

5. Next Steps for Rejected Invoices:

   • After reviewing the rejection reason, make the necessary adjustments to your invoice.
   • Resubmit the corrected invoice through eBillingHub, ensuring it meets your client’s requirements.

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Additional Tips:

• Regularly monitor your eBillingHub account to quickly address any rejected invoices.
• Understanding the common reasons for rejection can help you prevent similar issues in future submissions.