No. Vendors cannot close or delete Matters in Brightflag.
❓ Why Is This Restricted?
Matters are client-controlled. Only the client can:
Close or delete Matters
Reopen closed Matters
Brightflag Support cannot perform these actions on behalf of vendors.
✔️ What Should I Do Instead?
Contact your client and ask them to:
Close the Matter, or
Reopen the Matter if further billing is required